Topics include;Customer care; the drivers role, good service, poor service, influences on customers choiceCommunication, image, handling complaints, dealing with conflictSecurity and crime preventionTruckpol statistics, types of truck crime, protecting the driver, the vehicle, the load, premises, drivers responsibilities, security equipment, vulnerable loads, safe parking at night
Visit the Anglia Compliance and Training Ltd website for more information on Customer Care & Vehicle and Driver Security