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What is the process for incident escalation and resolution through FleetNow?

 What is the process for incident escalation and resolution through FleetNow?

When an incident is reported (via driver app or other channels), FleetNow captures details and flags the severity. The system then assigns it to relevant teams (operations, safety, workshop), sets timelines for resolution, tracks progress, and closes out only when verification is completed. Notifications ensure relevant stakeholders are aware at each step.
What is the process for incident escalation and resolution through FleetNow?

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