Course Duration is 1 Day
Entry Requirements:
Candidates must hold any of the below licences:
C1, C1E, C, CE, D1, D
Content:
Customer Care
Introduction to customer care
What is customer care?
Who are our customers?
Customer care DVD
Who is responsible for customer care?
What happens when we get it wrong?
The Fish Philosophy
Dealing with Accidents and Incidents
The law
Dealing with emergencies
Emergency aid
Fire and fire prevention
The accident report
Visit the WTTL website for more information on Customer Care & Dealing with Accidents & Incidents