Course Duration is 1 day
Entry Requirements:
Candidates must hold any of the below licences:
C1, C1E, C, CE, D1, D
Content:
Customer Care
Introduction to customer care
What is customer care?
Who are our customers?
Customer care DVD
Who is responsible for customer care?
What happens when we get it wrong?
The Fish Philosophy
Vehicle Checks and Defect Reporting
The vehicle check
Security of the vehicle
Weight distribution and security
Adjustment prior to departure
Faults during the journey
Defect reporting
Documents to be available
Graduated fixed penalties
Daily checks confirmation
VOSE video - 'Check it Out'
This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.
Visit the WTTL website for more information on Customer Care & Vehicle Checks & Defect Reporting